FAQ's

Contact Us - Let's Chat! đŸŸ

How do I get in touch with the petex team?

You can reach our pack by sending a message to help@petextests.com or by messaging us through our chat feature on our website!

Patience is a virtue, but luckily, you won’t need much of it! Our team typically replies within 24-48 hours.


The Stool Kit - Let's Get Testing! đŸ§Ș

Collecting & Activating your Sample

Your test kit comes with super easy-to-follow instructions. You'll feel like a lab pro in no time!


About the Stool Test

What do the stool tests detect in my pet’s fecal sample?

Our stool test screens for worms (roundworms, hookworms, tapeworms, whipworms), coccidia, and Giardia. 

Test Results - The Big Reveal! 🔍

What is included in the lab report with the results?

Imagine getting a report card for your pet’s health! The lab report is packed with detailed findings and even some nuggets of advice for the next steps.


Are the test results accurate?

Absolutely! While no test can promise to be as perfect as your furry friend, petex tests aim for the tail-wagging best in accuracy.


My Online Account - Your Command Center đŸ–„ïž

Orders, Shipping & Delivery

How long does it take to ship my test kit to me?

Your kit should be on your doorstep within 5 business days. Need your kit sooner? You can upgrade your shipping for a small fee. 


How long does it take to receive my results?

Not long at all! The sample will take 1-2 days to arrive at the lab. Once the lab gets your sample, expect results within 24-72 hours.


How do I ship my sample to the lab?

You’ll find everything you need to ship your sample to the lab in your kit. 


Do I have to pay additional shipping fees to ship the sample to the lab?

Nope! petex has got you covered. The shipping fees are part of the whole package, no extra payment needed!

 

Do you have the option to upgrade to expedited shipping?

Yes, we offer expedited shipping for an additional fee.


Can I cancel my order?

While you can't cancel once you've hit that order button, don’t sweat it! If your test kit is unused, check out our refund policy on how to send it back for a refund.


Does a vet need to order the test?

No vet needed here! 


What if my test kit is damaged?

Don’t fret! If your kit looks like it’s had a rough journey, just reach out to the team at help@petextests.com and we will be right with you!


Where can I find my results?

Drumroll, please... Your results will make a grand entrance either in your online account or via email.


About Us

Who is petex?

You’ll find all the details about who we are and our pet-loving mission on our about us page!


Does my vet accept your tests?

The labs that test our samples are the same labs that many vets across the US use to test the samples collected in their offices. With that being said, you can always give yours a ring if you have questions.


How do I get the results to my vet?

Whether you prefer the old-school printout or a quick email, sharing your results with your vet is super easy. You can choose to automatically email your results to your vet when you activate your kit or you can print out a copy and bring them to your next appointment. 


Does petex prescribe treatments?

While we are pros at testing, we leave the treatment prescriptions to your vet. 


Have a question we didn't answer here? No problem! Just send us a message at help@petextests.com and we'll be happy to help!